Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Most orders are delivered within 5–10 business days across the UK. You'll receive a tracking number by email once your order has been dispatched.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over £35. Orders below £35 have a flat shipping fee of £3.99.

Can I track my order?

Absolutely. Once your order is dispatched, you'll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.

Do you ship outside the UK?

Currently, we ship within the United Kingdom only. We're working on expanding to Europe — stay tuned!

Returns & Refunds

What is your returns policy?

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact us within 30 days of delivery and we'll arrange a full refund or replacement.

How do I start a return?

Email us at hello@mytidynest.shop with your order number and reason for return. We'll guide you through the process quickly.

Are returns free?

For faulty or incorrect items, returns are completely free. For change-of-mind returns, a small return postage fee may apply.

Products

Are your products good quality?

Yes. Every product in our range is carefully selected and reviewed for quality before we offer it. We only sell products we'd be happy to use ourselves.

Do the products come with instructions?

Most installation products include instructions in the packaging. If you need additional guidance, our support team is always happy to help.

Contact Us

How can I reach customer support?

Email us at hello@mytidynest.shop. We aim to respond to all enquiries within 24 hours, Monday to Friday.